Refund policy

Return Policies Return Policy: We are building an exclusive family and will honor all return requests with an investigation and photos. Returns are welcome up to 14 days after purchase with a photo of the issue and a valid subscription. Unsubscribed customers have 3 days after delivery to request a return, but can subscribe within that 3-day window to receive full subscriber benefits, including free returns. Because our products and inserts are custom to each person, returns for reasons other than our mistake (such as faulty prints or wrong items sent) are eligible for replacement only. If a return is honored as our mistake, subscribers will receive an extra 10 reward points. updated  9-23-26