Terms of service

Return & Shipping Policies Return Policy: We are building an exclusive family and will honor all return requests with an investigation and photos. Returns are welcome up to 14 days after purchase with a photo of the issue and a valid subscription. Unsubscribed customers have 3 days after delivery to request a return, but can subscribe within that 3-day window to receive full subscriber benefits, including free returns. Because our products and inserts are custom to each person, returns for reasons other than our mistake (such as faulty prints or wrong items sent) are eligible for replacement only. If a return is honored as our mistake, subscribers will receive an extra 10 reward points. Shipping Policy: We ship next-day on all orders unless otherwise specified. Pre-order items ship 3-5 days after restock, and we will email you when the item is in stock and again when it ships.

Pre-Order, Points & Terms of Service Pre-Order Policy: All pre-order items are offered at a discount, include a unique tag showing you were the first to own the item, and grant an extra 5 points added to the item and order number. Rewards & Points Policy: You can use your earned points toward shipping costs or future items. Our point system rewards both re-orders (25 base points) and specific items: short and long-sleeve shirts earn 15 points, while sweatshirts earn 20 points. For example, your first order of a hoodie earns 45 points (25 for the order + 20 for the item), and a second order of two shirts earns 55 points (25 + 15 + 15), giving you 100 total points to spend!